Refund & Cancellation Policy
When you can cancel, what you get back, and how to ask.
Effective 1 October 2026
Your rights under Australian Consumer Law
This policy sits on top of your rights under the Australian Consumer Law, never in place of them. If something we supply has a major failure, is not as described, or is not fit for purpose, you are entitled to a remedy whatever this policy says. The rules below cover changes of mind and cancellations.
PECB eLearning courses
You can cancel for a full refund within 14 days of payment, provided your PECB eLearning access and exam voucher have not yet been issued. Once access has been issued, the course is treated as supplied, because the PECB licence and exam voucher cannot be reused; change-of-mind refunds are then not available. Before you start the course, we can usually transfer the enrolment to a colleague or to a different course of equal value.
Live classes and in-house training
Cancel more than ten business days before the start date for a full refund. Between ten and five business days before, you can move to a later date once at no charge, or receive a 50% refund. Within five business days of the start, fees are not refundable, but you can send a substitute learner. If GGG cancels or reschedules a class, you choose between a full refund and the new date.
Diagnostics, assessments and reviews
Cancel before work starts or more than five business days before a scheduled session for a full refund. After that, you can reschedule once at no charge. Once a diagnostic is under way, we refund any part of the work not yet performed.
The Corporate Governance Companion
You can return an unused copy in its original condition within 14 days of delivery for a refund of the purchase price. Return delivery is at your cost unless the book is faulty or not what you ordered, in which case we cover it.
Price-on-request orders
Sending an enrolment request at checkout costs nothing and commits you to nothing. You only pay once you accept the fees GGG confirms, and the rules above then apply from the date of payment.
How to ask for a refund
Email operations@governancegroup.org with your name, order reference and what you would like to cancel. We confirm within two business days. Approved refunds go back to the original payment method through PayPal, or by bank transfer for invoiced orders, within ten business days.
Questions about this policy? Email operations@governancegroup.org.